Shipping Policy


We ship nationally and internationally.

We don't allow items on our site to be shipped to the following countries:

    • Burma (Myanmar)
    • Cuba
    • Iran
    • North Korea
    • Sudan
    • Syria

We also don't allow organizations, businesses, or individuals from these countries to have or register accounts while based in these countries.

You can review the most up-to-date list of sanctions affecting countries, organizations, and individuals by visiting the Office of Foreign Assets Control website.

  • We also don't allow organizations, businesses, or individuals on the Specially Designated Nationals list (SDN) to have or register accounts.
  • Shipping charges will only be reimbursed for damaged and/or defective products.
  • Before shipping any product back to our warehouse for a refund, please contact Jane Carter Solution.
  • Prior approval is required to reimburse any shipping charge.
  • You can contact us by calling at 1-877-HAIRCARE (1-877-424-7227) or e-mail us from our contact page at this link, http://www.janecartersolution.com/contact.htm and we'll get back to you as soon as possible.