Shipping Policy


We ship nationally and internationally.

We don't allow items on our site to be shipped to the following countries:

  • Burma (Myanmar)
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria

Enter "00000" as your Zip/Postal Code if you do not use a Postal Code.

If you are shipping to a PO Box, please select the Smart Post shipping option in the drop down box below unless ordering one of our newly released products which we are currently offering free shipping on.

We also don't allow organizations, businesses, or individuals from these countries to have or register accounts while based in these countries.

You can review the most up-to-date list of sanctions affecting countries, organizations, and individuals by visiting the Office of Foreign Assets Control website.

  • We also don't allow organizations, businesses, or individuals on the Specially Designated Nationals list (SDN) to have or register accounts.
  • Shipping charges will only be reimbursed for damaged and/or defective products.
  • Before shipping any product back to our warehouse for a refund, please contact Jane Carter Solution.
  • Prior approval is required to reimburse any shipping charge.
  • You can contact us by calling at 1-877-HAIRCARE (1-877-424-7227) or e-mail us from our contact page at this link, and we'll get back to you as soon as possible.


Shipping Rates


  • UPS Ground - $10.95
  • UPS 2nd Day Air - $11.95
  • SPS Shipping to Europe Flat Fee for Packages Under 6 lbs. - $99.99
  • Free Domestic Shipping for orders over $150