Jane Carter Solution will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase that meet the following criteria:
- Prior approval is required for all returns.
- Receipt is required for all refunds.
- Refund will be in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, issue a credit to that same credit card. In the event that the purchase was made by PayPal, PayPal will issue a check directly.
- If the purchase was made by personal check, a refund will be made by mail after 14 days from receipt of the returned merchandise. This allows time for the original check to clear the bank.
- Shipping charges will only be reimbursed for damaged and/or defective products.
- Require identification when accepting returns.